Gala Casino Review & Sign Up Bonus Deal

Site Summary

As would be expected, first impressions are generally rather impressive. As standard, well over 50% of the home page is taken up with banners pushing the various promotions on offer, with a selection of leading games represented with tiles below. The nice dark colour scheme is very ‘Vegas’ to say the least and pretty much every visual appears transplanted straight from a casino floor.

It’s a relatively data-hungry site thanks to its use of high-definition visuals and the likes, which has the potential to make it at least partially problematic for those with archaic connections. If your Wi-Fi is up to par however, performance is smooth, reliable and robust.

There’s the option of downloading a desktop app for playing Gala Casino, though it isn’t necessary to do so. In addition, there’s currently no mobile app available, but users of iOS and Android devices can access most of the games on offer via the dedicated mobile version of the website. In this instance, performance even with a relatively slow 3G connection seems to be decent enough.

Powered by PlayTech, it is hardly surprising that the variety of games on offer at Gala Casino is impressive to say the least. There are well over 300 table games and slots to choose from, along with scratch cards, live dealer games and plenty of arcade games to boot. Gaming options are somewhat limited when accessing the casino by way of mobile devices, but the most important and popular titles make an appearance.

In terms of bonuses, the primary promotion touted at the top of the screen speaks of up to £400 by way of a 100% top up on your first deposit. They don’t exactly make the attached terms and conditions easy to find, but when you do come across them you’ll learn of the standard 20X wagering requirement. Pretty steep, but nowhere near as ridiculous as some rival offerings. There are also second and third deposit bonus offers available as well, which likewise carry a 20X wagering restriction.

Still, with Vegas-calibre multi-million pound jackpots to play for, it’s definitely forgivable!

Customer service seems solid enough, with free telephone numbers available for UK customers. Response times are generally pretty great and it is possible to get in touch 24 hours a day, 365 days a year. The team itself is both knowledgeable and accommodating, even when tested with relatively challenging or indeed somewhat silly questions. Banking options include Credit/Debit cards, Bank Transfer, Neteller, UKash, Paypal, Click2Pay, PaySafe Card, Eco Card, ClickandBuy and Skrill, with payouts being completed more often than not within 24 hours.

Gala Casino is also incredibly outspoken when it comes to both responsible gambling and customer privacy/security in general, which is reassuring in both instances.

Solid payout rates and a wide variety of on-going promotions including generous seasonal giveaways round off what’s undoubtedly a worthy web casino service.

Best Features

As for the very best features, Gala Casino is quite spectacular in its presentation and has more than enough competitions and special offers available at any one time to keep even the most demanding gamers happy. In addition, there’s no disputing the capabilities and professionalism of the customer care team.

Conclusion

Gala Casino is a brand name synonymous with strong customer care and complaint resolution. Performance niggles aside, it’s hard to pinpoint anything specific about the general user experience with Gala Casino that isn’t both reassuring and rewarding. Nevertheless, it somehow doesn’t score quite as highly as some of its closest rivals with market-leader status.