Mansion Casino

Site Summary

Taking a closer look at the specifics, the Mansion Casino website is one that divides critics firmly down the middle, and we can see why, as to be perfectly honest we weren’t particularly won over by the way it all looks. There’s nothing inherently wrong with it, but it all nonetheless looks a little on the basic side. It all runs well enough and the navigation system does its job, but the way the various games can be accessed using the toolbar to the left comes across as a little amateurish. But then again, it’s all a matter of personal opinion.

To be fair though, we also have to point out that there is the option of a software download, which we found to make the experience in terms of presentation much more pleasant.

As for the selection of games available at Mansion Casino, all essential boxes are ticked but they don’t necessarily go to extremes. The collection of slots is certainly large enough and there are plenty of table games available, but it’s definitely not the biggest collection you’re likely to come across. Which is something that counts double in terms of the mobile experience for Mansion Casino customers.

At the time of our review, there were somewhere in the region of 100 games available via mobile. Again, this is probably enough to keep most people satisfied, but is nonetheless massively more restrictive than the standard desktop casino and also falls behind the mobile casinos of many rivals. On the plus side, the mobile app does work extremely well across most devices.

Moving on, the range of on-going promotions and specials at Mansion Casino is extremely impressive. While we were browsing what was on offer, there were around 10 on-going and seasonal promotions to check out, which included the 12 Days of Christmas prize giveaway, Christmas Countdown and plenty of others designed to get everyone in the festive spirit. Across the board, terms, conditions and wagering requirements apply to every promotion, which are similar to those of the welcome bonus.

Other than this, it can only be said that the customer service team at Mansion Casino is excellent, providing outstanding support on a 24/7 basis by way of live chat and telephone. We found the e-mail response times to be a little on the slow side, but certainly weren’t the worst we’ve come across.

Best Features

It’s always satisfying and reassuring to work with a brand as established and reputable as Mansion Casino. In terms of the best features, the overall customer service package offered is outstanding, there is a decent loyalty system for VIP customers and there are always plenty of seasonal special offers to keep the action enjoyable and entertaining.

Conclusion

Despite the fact that Mansion Casino ticks most of the right boxes, the overall experience we found to be a little disappointing. Given what you’d expect from a brand with such pedigree, it just doesn’t seem to have the same kind of sparkle and lustre as many other leading online casino brands. It’s not that there’s anything specifically wrong with it, but rather a case of everything feeling a little on the modest, less-than-spectacular side of things.

Terms & Conditions

NEW CUSTOMERS ONLY. MINIMUM DEPOSIT £20, MAXIMUM BONUS £200. WAGER 40X BEFORE WITHDRAWING. GAME WEIGHTING APPLIES. MAX BONUS BETTING LIMIT – SLOTS: £5, OTHER GAMES: 10% OF BONUS AMOUNT. CASINO ONLY. PAYMENT RESTRICTIONS + T&CS APPLY.